Solutions We Offer
Merchant Broker Services has fine-tuned our process for over a decade
to help you instill best practices to optimally run your business, with cost effective solutions.
1 : 1 Consult
Merchant Broker Services wants to understand your business goals & objectives. How you will take payments aka in-person, mobile, e-Commerce or over the phone. Will you run more than $1M with American Express? Do you need to track inventory? Do you need to integrate into QuickBooks? Is your network setup with the appropriate firewalls if your using WIFI to process payments? What is your refund policy and what are your operational procedures to handle chargebacks?
Identify Optimal Solutions
Once we identify your business goals and how you want to optimally operate, we will provide best-in-class solutions that meet your business needs. Noting that there are always pro’s/con’s when assessing the best solutions; Cost/Features/Maintenance/Support
Setup Live Demos
Once we have narrowed down to the best solutions, we will setup live demos on the POS systems so you can see live how the POS would operate in your business environment.
Being an independent broker gives me the position of negotiating on behalf of the customer and ensuring that not only their POS is priced optimally but also their integrated Credit Card processing is competitively priced.
Install & Train
One of the areas we excel at is training the business owner and team on the new POS and best practices to protect your business as well as how to run your business optimally . We offer this training in person in the Austin area or via Zoom for remote locations.
EPSG & First Data, we offer 24/7 support. Locally we offer off-hour in person support, and back up terminals if needed in a pinch.
Testimonial for MBS
Travis Chamber of Commerce
Testimonial for MBS
Lakeway Health and Wellness
Meet Natalie Kloss-Biagini
Merchant Broker Services
“Natalie has been great at bringing new solutions forward that have saved us money and time and her customer service has always been excellent. We highly recommend Merchant Broker Services!”
“We were researching 3 different Merchant Service Companies when we were referred to Natalie by another business owner. Our company was extremely busy and I did not understand how the process worked, nor what type of gateway was required for a business. It had been extremely time consuming and frustrating until my initial meeting with Natalie. She immediately educated us on the entire program, showed us where the other companies were overcharging us on rates and fees, assisted with the application and followed up to make sure our application was processed and finalized in no time. She even sat down with us to train us on processing our first transaction. And offered suggestions to simplify our accounts receivable process. I highly recommend Natalie for B2B Merchant Support Services.”
About Merchant Broker Services, Austin
MBS delivers commerce solutions to local & national business owners. We help you identify the optimal point of sales solutions, we install, train and support you and your team with a direct investment into the success of your business. We also are brokers for your credit card processing and will ensure you have competitive rates, you are PCI compliant and you are the utilizing best practices to run your business.
MBS prides itself on delivering additional value to merchants. For example, we research and recommend feature-packed POS hardware and software and offer PCI Compliance services. We consider ourselves innovators who bring together everything a merchant needs to engage with customers, drive sales and collect payments securely.
More on PCI Compliance
Staying on top of, or ahead of, the latest security requirements takes considerable time and resources. WE work only with Certified devices, Processors & Vendors. We provide guidance on passing compliance and can help troubleshoot with the Compliance SQA if any breaches are found.
Natalie was introduced to the Payments industry 12 years ago while still working as a Corporate High-Tech Executive. Not realizing that this industry existed, she began by working with local businesses in her community, and was then referred to other business owners as merchants found her approach of transparency, integrity and a commitment to service was very different than most in the industry. Her clients grew to outside of Texas and she supports an 85 store franchise that is in 20 states!
Being a small-business-owner herself, she knows what best practices to recommend for her merchants to optimize fees, eliminate risk and ensure customer satisfaction. Utilizing her technical background, she loves to install, train and support her merchants on a variety of Point-of-sale solutions as well as go-to-bat for her merchants ensuring they have competitive pricing.
Natalie loves instilling trust in her merchants that she is investing in them as their growth means her growth, so always wanting them to thrive is key.
Serving all of United States
On Site service for all of Texas, including Dallas, Austin, San Antonio and Houston.
Mon – Fri: 8am – 5pm
Saturday: 9am – 1pm